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This Privacy Policy describes how Luminescent Lux Lashes (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of individuals (“you” or “users”) who visit our website (“Website”). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you interact with our Website or communicate with us. This may include, but is not limited to:

  • Your name, email address, phone number, and other contact details.
  • Information you provide when booking appointments or making inquiries.
  • Payment information for processing transactions.
  • Information you provide in customer surveys or feedback forms.

1.2 Automatically Collected Information

When you visit our Website, certain information may be automatically collected, including:

  • Your IP address and device information.
  • Browsing and clickstream data, such as the pages you visit, the links you click, and the duration of your visit.
  • Cookies and similar technologies that may uniquely identify your browser or device.

Use of Information

2.1 Providing and Improving Services

We use the information we collect to:

  • Provide our lash, brow, and waxing services and fulfill your appointments.
  • Respond to your inquiries, requests, or customer support needs.
  • Personalize and improve your experience on our Website.
  • Understand and analyze usage trends and preferences to enhance our services.

2.2 Marketing and Communication

With your consent, where required by applicable law, we may use your personal information to:

  • Send you promotional materials, newsletters, or other marketing communications.
  • Notify you about special offers, discounts, or upcoming events.

2.3 Legal Compliance

We may use and disclose your personal information as necessary to comply with legal obligations, protect our rights and interests, and enforce our policies.

Information Sharing

3.1 Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and marketing platforms. These service providers are authorized to use your personal information solely to perform services on our behalf and are obligated to maintain its confidentiality.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or third party involved.

3.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.

Data Security

We implement reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

5.1 Opt-Out

You may opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly. Please note that even if you opt-out, we may still send you non-promotional messages related to your appointments or our ongoing business relationship.

5.2 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can modify your browser settings to reject cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of our Website.

Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child without parental consent, please contact us, and we will promptly remove the information.

Links to Third-Party Websites

Our Website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We recommend reviewing the privacy policies of those websites before providing any personal information.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material updates by posting the revised Privacy Policy on our Website or through other communication channels. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected] or through the contact information provided on our Website.